What Information We Collect
When you register or use the 724 platform, we collect several categories of information to ensure the services we provide run smoothly and securely. The types of data we may collect are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and any bank account or e-wallet details you register. This information is required to open an account, process transactions in MYR (RM), and verify your identity.
Device and Browser Information
We record the device type, operating system, browser type and version, IP address, and screen resolution used when you access the 724 platform. This data helps us optimise the user experience across different devices, including Android and iOS smartphones.
Platform Usage Data
We record in-platform activity such as games played, bets placed, session duration, categories browsed, and interactions with platform features. This data is used to improve our services and detect any suspicious activity.
How Your Information Is Used
724 only uses collected information for legitimate purposes directly related to the services we provide. We do not sell or rent user data to any third party for marketing purposes.
Purposes for data use include:
- Account management: Opening, verifying, and maintaining your user account on the 724 platform.
- Transaction processing: Managing deposits, withdrawals, and all financial transactions in MYR accurately and securely.
- Platform security: Detecting and preventing fraud, unauthorised access, bonus abuse, and other suspicious activity.
- Customer support: Helping you resolve any queries or technical issues reported to our team.
- Legal compliance: Fulfilling legal obligations under Malaysian law relevant to the platform's operations.
- Product improvement: Analysing usage patterns to continuously improve the platform's interface, performance and features.
Use of Cookies and Tracking Technologies
The 724 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small files stored on your device when you visit our website.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
- Performance cookies: Collecting information on how users interact with the platform to help us identify technical issues and improve performance.
- Preference cookies: Saving your preferences such as language and display settings to deliver a more personalised experience.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 724 platform.
Data Retention, Security & Information Sharing
How We Store and Protect Your Data
All 724 user data is stored on servers protected by SSL encryption and stringent technical security measures. Your password is stored in hashed form, which cannot be read by anyone — including our staff. Payment information such as bank account numbers is handled using security protocols that comply with financial industry standards.
Your data is retained for as long as your account remains active, and for a reasonable period after account closure to meet legal and audit requirements. After that period, your data will be securely deleted.
Third-Party Sharing
724 does not sell user personal information to third parties. We only share data where necessary with service providers that help us operate the platform — such as FPX payment processors and technical infrastructure providers — and only to the extent required for those purposes. All third parties involved are bound by strict confidentiality agreements.
Your Rights as a 724 User
As a registered 724 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If the information we hold about you is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data upon account closure, subject to applicable legal requirements.
To exercise any of the above rights, or if you have any privacy-related queries, please reach out to the 724 support team at [email protected]. You may also refer to FAQ page us for more information.
Policy Updates and How to Contact Us
Changes to This Privacy Policy
724 reserves the right to update this privacy policy at any time to reflect changes in our practices, legal requirements, or new platform features. Registered users will be notified of any material changes via email or an in-platform notice. The effective date displayed at the top of this page will be updated whenever changes are made.
It is the user's responsibility to review this page periodically. Continued use of the 724 platform after any changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this privacy policy or the way 724 handles your personal data, please contact our team by email at [email protected]. Our team will endeavour to respond to your enquiry within a reasonable timeframe.
Still Have Questions About Privacy?
The 724 support team is here to help you understand how we handle your data. Visit our frequently asked questions for immediate assistance, or log in to your account to manage your privacy settings.